As autumn turns to winter, the risk of storm-related power cuts increases. For people who rely on electricity to use mobility aids, run medical equipment, or stay warm, even a short outage can cause real disruption. Unexpected power cuts can cause real problems for anyone who depends on electricity for daily life. From keeping medical equipment running to charging mobility aids or staying warm, a steady supply of power is essential in many homes.
The Priority Services Register, offered free by Scottish and Southern Electricity Networks (SSEN), gives disabled people, older residents, and others who may need extra help the reassurance of practical support before, during, and after power cuts. It’s quick to join, completely free, and helps you stay informed and comfortable when the power goes out.
Easy Read: Key Takeaways
| What You Need to Know | Why It Matters |
|---|---|
| Free help during power cuts | So you can stay safe and well at home |
| For disabled and older people | Extra support if electricity goes off |
| Quick and easy to join | Takes only a few minutes |
| Get early warnings about power cuts | Helps you plan ahead |
| Get updates and support during power cuts | Know what’s happening and what help is available |
Stay Safe and Supported During Power Cuts
Electricity powers much more than our lights. For many people, it’s essential for charging wheelchairs, running stairlifts, using medical equipment, heating homes, and preparing meals. When the power goes out unexpectedly, it can cause real disruption—especially if you’re disabled, older, or have additional needs.
The good news? Free help is available.
SSEN’s Priority Services Register gives you practical support, early warnings, and tailored contact to help you stay safe and comfortable during power cuts.
Real Support That Makes a Difference
“I’m in a wheelchair and have an electric ceiling hoist to help me into bed. My husband also stores medicine in the fridge. Being alerted in advance of the risk of a power cut due to bad weather or planned work really helps us prepare. It means we can get the right support in place so we feel in control and safe.”
— Mrs Millers, Age 75
Who is SSEN?
Scottish and Southern Electricity Networks (SSEN) maintains the electricity network in the north of Scotland and southern central England. If you live in these areas, they’re responsible for keeping power flowing to your home.
What You’ll Get (Completely Free)
1. Advance Notice
SSEN will contact you before planned maintenance work or when severe weather might cause power cuts. No more being caught off guard.
2. Personalised Power Cut Plan
A tailored plan based on your specific needs, helping you prepare for potential outages.
3. 24/7 Updates
Call anytime during a power cut to get the latest information on restoration times.
4. Communication Your Way
Choose your preferred format:
- Large print or Braille
- Audio messages
- Textphone
- Languages other than English
- Updates sent to a family member, friend, or carer
5. Extra Security
Set up a password so you know it’s really SSEN when they call or visit your home.
6. Welfare Support During Extended Outages
If a power cut lasts longer than expected, SSEN can offer:
- Regular check-in calls
- Meal reimbursements
- Alternative accommodation
- Coordination with local councils and emergency services
Am I Eligible?
You can join if you:
- Have a disability or long-term health condition
- Use medical equipment or mobility aids that need electricity
- Are over 60
- Are blind or partially sighted
- Are deaf or hard of hearing
- Live with anxiety, depression, or another mental health condition
- Have children under five
- Would benefit from extra support during power cuts
Not sure if you qualify? Everyone’s needs are different. Contact SSEN to discuss your situation—they’re there to help.
How to Join (Takes Just 5 Minutes)
Call: 0800 294 3259
Textphone: 0800 316 5457
Online: ssen.co.uk/psr
That’s it. No forms to post, no complicated process. You’ll be registered and supported.
Your Information is Safe
SSEN only uses your details to provide this service and keep you safe during power cuts. Your information is protected and handled in line with data protection regulations.
Need to Leave the Register?
If you no longer need Priority Services:
Email: networks.priority.services@sse.com
Call: 0800 294 3259
Scottish and Southern Electricity Networks is a trading name of: Scottish and Southern Energy Power Distribution Limited (SC213459); Scottish Hydro Electric Transmission plc (SC213461); Scottish Hydro Electric Power Distribution plc (SC213460); all registered in Scotland with offices at Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ; and Southern Electric Power Distribution plc (04094290) registered in England & Wales with offices at No.1 Forbury Place, 43 Forbury Road, Reading RG1 3JH. All are members of the SSE Group.