Get in touch

If your order has been sent via Royal Mail 24 or 48-hour service and does not arrive in 2 working days, please allow another 3-5 working days for delivery due to the current delays with Royal Mail’s services.

Also please note that the tracking code provided for Royal Mail 24 or 48-hour services only offers confirmation of delivery, and does not track your order in realtime – the tracking code will only update once your order has been delivered. Thank you.

Ordered on or after 23rd July and not received your order after 5 working days from dispatch?

Please submit a ticket and we’ll get this resolved for you as soon as possible.

Ordered before July 23rd and not received your order after 5 working days from dispatch? 

Please email shopdh@trabasack.com or call 0800 567 7812. We’re open between the hours of 9.30am – 2pm, Monday to Friday.

If you call outside of these hours or our phone lines are busy, you will be able to leave a voicemail and we will get back to you. When leaving a voicemail, please include your name, telephone number and your order number or postcode. This will enable us to help you quicker.

We aim to respond to emails and voicemail messages within 48 to 72 hours (not including weekends).

Please note that we are a small team, many of whom are disabled or have a family member who is, so sometimes need to work flexibly.

If you need more information on the new face mask rules and exemptions, please head to our dedicated guide. We are unable to provide any more information at this time.

You can also visit our frequently asked questions page, where you may find the answer to your question.

EQUIP-ABLE LIMITED
Company number 06348747

Registered office
Elverstone Large
Temple Chambers
16a Belvoir Road
Coalville
Leicestershire
LE67 3QE

Returns / Correspondence Address
Disability Horizons Shop
Cuthbert House
3 Thompson Close
Quorn
Loughborough
Leicestershire
LE12 8UY

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Please note: All the items we stock on the Disability Horizons shop are available, however, due to the impact of Covid-19, there may be a slight delay to delivery times.

Thank you for your patience.

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