Ordered on or after 23rd July and not received your order after 5 working days from dispatch?
Please submit a ticket and we’ll get this resolved for you as soon as possible.
Ordered before July 23rd and not received your order after 5 working days from dispatch?
If you call outside of these hours or our phone lines are busy, you will be able to leave a voicemail and we will get back to you. When leaving a voicemail, please include your name, telephone number and your order number or postcode. This will enable us to help you quicker.
We aim to respond to emails and voicemail messages within 48 to 72 hours (not including weekends).
Please note that we are a small team, many of whom are disabled or have a family member who is, so sometimes need to work flexibly.
If you need more information on the new face mask rules and exemptions, please head to our dedicated guide. We are unable to provide any more information at this time.
You can also visit our frequently asked questions page, where you may find the answer to your question.
Company number 06348747
16a Belvoir Road
Returns / Correspondence Address
Disability Horizons Shop
3 Thompson Close