If you have an ongoing order with us, and would like to chat specifically about that order – please open a ticket.
Please submit a ticket and we’ll get this resolved for you as soon as possible.
Would you prefer to talk by phone?
Please all 0800 567 7812. We’re open between the hours of 9.30am – 2pm, Monday to Friday.
If you call and we are unavailable, please leave a voicemail and we will get back to you. When leaving a voicemail, please include your name, telephone number and your order number or postcode.
We aim to respond to emails and voicemail messages within 48 to 72 hours (not including weekends).
Please note that we are a small team, many of whom are disabled or have a family member who is, so sometimes need to work flexibly.
If you need more information on the new face mask rules and exemptions, please head to our dedicated guide. We are unable to provide any more information at this time.
You can also visit our frequently asked questions page, where you may find the answer to your question.
Company number 06348747
PO Box 7
Icon Innovation Centre Easter Way
Returns / Correspondence Address
Disability Horizons Shop
3 Thompson Close