Temporary Dispatch Pause: Orders Between 29 Sept – 17 Oct
| Key Takeaways | |
|---|---|
| Dispatch pause | Orders placed after midnight (UK) Sun 28 Sept will be delayed. |
| Resumes | Normal dispatch resumes Fri 17 Oct. |
| Reason | A mix of warehouse reorganisation and staff leave. |
| What’s still possible | Customers can still place orders during this time. |
| Some items may arrive sooner | Orders fulfilled by third-party suppliers might ship earlier. |
We wanted to give you a quick heads-up about a temporary change to how we’re handling orders.
From midnight (UK) Sunday 28 September, we’ll be pausing our usual dispatch service while we carry out a warehouse reorganisation and some of our team take well-earned leave.
What this means for your order
- ✅ Orders placed before midnight, Sun 28 Sept → dispatched Monday 29 Sept via Royal Mail 48 Tracked.
- ⏸️ Orders placed after midnight, Sun 28 Sept → dispatched Friday 17 Oct.
Can you still place orders?
Yes, absolutely. The shop will remain open, and you can still place orders during this period. But we want to be upfront: most orders will be delayed until our team is back in action on the 17th.
Some items, particularly those we fulfil via trusted third-party suppliers, may arrive sooner—but this isn’t guaranteed.
Why the pause?
We’re taking this time to reorganise our stock area so it’s more accessible, more efficient, and ready for the busy months ahead. It also allows us to give our small team a proper break—a vital part of running a sustainable, disabled-led business.
Thank you so much for your patience. This short pause means we’ll be back better organised and ready to serve you faster. We really appreciate your support for a small, disabled-led business.